Online trade is gaining ground in every business sector and growth rates are consistently higher than ten percent. In order to operate a successful e-commerce company, you not only need a user-friendly web shop and a good online marketing strategy, but also the necessary logistics services to operate the business. The Rhenus Group offers you all this from one source – both front end and back end services. We support you as your develop your online shop or your own online sales channel – and manage the returns and handle payments. We accompany you during all the phases of e-commerce, starting with the selection of the correct shop system or the particular software and this even includes looking after customers through a contact centre.
It goes without saying that our thinking reflects that of your (potential) customers and we scrutinise your web shop as if we were visitors or customers. Based on this, we develop an online marketing concept, which is precisely tailored to your online shop and ensures that you and your company will be found on the World Wide Web. We handle the text and photo editing work for you and create a returns process in conjunction with you, which will reduce your costs and satisfy your customers.
In the long run, the success of an e-commerce company or start-up also depends on the technical back end and the ability to further process the data that has been collected. When introducing an ERP system, our thinking also goes beyond that of others, because we are able to establish interfaces between the systems in a professional manner through the data switching system that we have specially developed. Put your trust in our many years of expertise and our unique IT systems landscape in order to develop a successful e-commerce site.
You can find more about our fulfilment services in e-commerce!