An item of clothing that doesn’t fit, a cupboard that you don’t like or a broken electrical device: Increased sales not only mean higher turnovers, they are also responsible for the rise in the number of returns as a result of claims and cancellations. The boom in online retail and the widespread practice of customers exercising their right to return and cancel items have led to this increase in returned deliveries. It is only once the returns have passed the quality control stage that they can be re-sold as new items and sent to new customers. The sender is not usually charged to return small items nowadays, while the seller is faced with the logistical challenges. This is precisely where intelligent reverse logistics from Rhenus Contract Logistics comes into play.
We are happy to shoulder this additional cost on your behalf. We provide global support in the form of effective returns management, which is tailored to your needs. In addition to accepting returns, our experts are happy to organise the collection of the goods and return them to the central warehouse or point of return, where the products will be assessed on damages and possible adjustments can be carried out. Undamaged, unused devices are repackaged, relabeled and will be quickly placed back on stock in the warehouse, while damaged goods are recycled or disposed of. This is how we optimise the process chain between warehouse, shop and end customer. We are rated highly in the mail-order and online retail industries because we deliver goods with an outstanding service quality and reliability; all while maintaining direct contact with your buyer.
Electronic products generally have a short half-life as a result of continuous technological developments. Consumers want the latest products at competitive prices, and this applies the world over. It is essential to stick to time slots during the delivery process. We offer a repair service for faulty products, including spare parts logistics. When the device reaches the end of its service life, we recycle it according to WEEE regulations (Waste Electrical and Electronic Equipment Directive).
Whatever the product, we can receive and handle the damage claim, we automatically put the end customer in touch with our effective complaints management team, which provides assistance in an un-bureaucratic manner. It goes without saying that we can also arrange rapid compensation in the form of a credit voucher, leading to maximum customer satisfaction. What Rhenus Returns Logistics means for you: You can continue to focus on increasing your sales figures, since we take care of your RMA. Our experts are happy to advise you!
Dr. Paul Janssenweg 150
5026 RH Tilburg
Phone :+31 13 458 7000