To find out where your shipment is just type in your Rhenus shipment number on the Track & Trace.
For tracking information just type in your Rhenus shipment number on the Track & Trace.
At first, we recommend to check the status of your shipment on the Track & Trace.
If the status of your shipment hasn’t changed for a couple of days, it could have different reasons (wrong address on shipment, shipment was damaged and had to be packed newly, etc.).
In this cases please contact the consignor of you shipment.
You can change the agreed delivery date when the delivering terminal calls you regarding the phone advice.
You can change the agreed delivery when the delivering terminal calls you regarding the phone advice.
Due to our delivery conditions and liability reasons it is not possible to deliver the shipment to the final point of use, but we ensure the safe transport to kerbside.
Please contact the consignor, you have ordered your shipment.
We do not offer installation services.
We can’t dispose your residual waste, as we don’t offer this service.
We don’t offer a disposing service for old devices. As a result we can’t exchange the new against the old devices.
Please contact us to report any technical problems.