Customers are more and more frequently ordering their goods from virtual stores. The company providing the delivery services is usually the only personal contact point with the consumer when orders are placed on the Internet. Our qualified employees and our strong network offer the best conditions for making deliveries to final customers. We offer quality, professionalism, reliability and service when dealing directly with purchasers. The final customer’s satisfaction is our top priority.
The furniture industry is one example: using our global network, we ensure that your goods can be picked up from the manufacturer quickly. This enables us to optimise the process chain, shorten transit times and reduce the damage rate. Final consumers benefit from this because they can expect short delivery times, which we adhere to, even if the product has been specially made.
Our employees place particularly great importance on handling the storage and transportation of the goods with great care so that they arrive at the customer’s home without any damage taking place. So we check the packaging requirements, the labelling and ensure that the consignment is complete, right at the production site. If required, we can also pick and label the goods. Our track & trace system enables us to follow consignments in a transparent way until they are delivered to the customer.
One of the specialist Rhenus companies has the expertise that is required to provide 2-man deliveries of furniture items and domestic appliances. They ensure that both white and brown goods, large items of sports equipment, pieces of furniture and mattresses or even complete kitchens reach final customers. And we do even more: does the laminate need to be laid immediately? Do you require an individually cut wooden worktop for your kitchen? Does the extractor hood need to be installed? Does the washing machine have to be connected up? And what about the settings on your TV? We will be happy to offer these services too. We also dismantle old devices and ensure that the packaging is disposed of properly. If a complaint is made, we can reach you quickly and without any red tape; we pick up broken machines, take them back to the returns centre and classify the damage.
Your partner for using high-tech equipment
We also have a high-tech specialist for delivering high-tech equipment to final customers. For example, this company ensures that large medical items like CT scanners or cash machines are delivered, set up and the necessary software is installed. Our employees always realise that it is important to disturb the final customer’s business operations as little as possible when carrying out installation work. We also act as the contact point for final customers with our extensive value-added services, even after installing the devices and instructing users; we provide checking and cleaning services and can manage the spare parts or the exchange of equipment, if required.